Customer story — Brixton Brewery
How Brixton Brewery reached 97% receipt compliance

The challenge
At Brixton Brewery, great beer isn't the only thing crafted with care. Every month, a lean finance team supports the entire business, from the brewery floor to sales and marketing.
The problem, though, wasn't managing spend, but everything that came after.
Their previous expense solution created friction at every turn. Employees avoided using it, receipts went missing, and finance spent valuable time tracking people down instead of looking ahead.
For a small finance team, that simply wasn't sustainable.
Receipt chasing as a monthly ritual
Only 60% of receipts were submitted, leaving finance to chase paperwork before the real work could begin.
16 hours lost to admin
Processing around 400 monthly receipts took 16 hours every month, time that could have been spent on forecasting, cash flow, and planning.
Hard to get ahead
Without reliable expense data, reporting was reactive. Analysing spend often meant exporting data into Excel and manually piecing the story together.
Difficult adoption
The previous platform worked for finance on paper, but employees didn't enjoy using it. Low engagement created high admin.
The solution
Brixton Brewery needed an expense platform that people would actually use.
Pleo made expense management effortless. Employees pay, receive an instant notification, upload their receipt in seconds, and carry on with their day. Behind the scenes, rules automatically categorise spend, giving finance cleaner data with far less manual work.
The result is a process that's easier for everyone, not just finance.
"Having confidence that my team can process everything correctly with Pleo's built-in rules frees me up to focus on forecasting, cash flows, and strategic work rather than chasing receipts.”
— Shaun Fenwick, Head of Finance
The results
For Brixton Brewery, Pleo sped up expense management and, above all else, gave finance the capacity to become more strategic.
97% receipt compliance
Receipt submission increased from 60% to 97%, dramatically reducing missing documentation and manual follow-up.
90% less time processing expenses
Monthly processing dropped from 16 hours to just one or two, saving roughly two working days every month.
Better insight, without the spreadsheet gymnastics
Real-time reporting replaced manual analysis, saving at least another day each month while giving finance instant visibility into spending by person, merchant, and category.
More strategy, less admin
Instead of spending their time chasing receipts, the finance team now focuses on forecasting, cash flow management, planning, and helping the business make smarter decisions.
A finance tool people love to use
More than 80% of Brixton Brewery's employees actively use Pleo. High adoption means better data, fewer reminders, and a smoother experience across the business.

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