Frequently asked questions*

Pleo is a centralised business spending solution for forward-thinking teams. It empowers employees to purchase what they need for work, while giving companies full visibility and control over every transaction. By combining intuitive technology with smart company cards, Pleo removes the need for expense reports, cuts down on admin work, and simplifies bookkeeping.

Pleo is built to scale with your business. Whether you’re a small team looking to simplify expenses or a multi-entity company managing spend across hundreds of employees, Pleo adapts to your needs. Smart controls, automation and flexible user management make it just as effortless for startups as it is for finance teams in scaling organisations. Meet our customers.

Pleo was founded in Copenhagen in 2015 by fintech veterans Jeppe Rindom and Niccolo Perra, both early team members of the Danish startup success, Tradeshift, with years of experience building successful financial products. Today, the Pleo team is 800-strong, with seven European office locations (London, Stockholm, Berlin, Madrid, Lisbon, Paris and our HQ in Copenhagen). Here’s our story.

Pleo isn’t a bank – it’s a spend management platform.

We provide smart company cards (physical and virtual) connected to your Pleo account, but that’s just one part of what you can manage with Pleo. The platform brings together company cards, reimbursements, accounts payable and cash management, all in one place. Everything syncs directly with your accounting tools, turning scattered spend into clean, reliable data you can trust.

Sharing cards makes it impossible to properly track spending and can put you at risk of fraud. So we remove the need to do it at all.

As soon as you sign up to Pleo, our virtual cards can be issued to anyone who needs to buy something online. Spending limits also help to give you reassurance that issuing a card to someone on your team won’t put you at risk. 

Pleo cards are issued by Mastercard and accepted at over 30 million merchants worldwide. They can be used both online and in-store, and are compatible with Apple Pay and Google Pay.

Pleo brings all your company spend together, from cards and reimbursements to invoices and cash management, so finance teams get the full picture to make smarter spending decisions. It’s simple to set up, easy for teams to adopt and powerful enough for finance to stay in control. Users on G2 consistently highlight Pleo’s ease of use, automation and flexibility as key reasons they prefer it over alternatives. See how we compare to Spendesk and Moss.

No. The founding idea behind Pleo is to get rid of the expense reports. When you pay for something with your Pleo card, you’ll receive an instant notification on your phone. Snap the receipt, add some basic info about what you’ve bought and that’s it. Our software will automatically categorise the purchase.

Managers or finance teams can monitor all transactions in real-time and flag anything that needs more information. When the time is right, transactions can be exported to the accounting system your business uses.

You can fund your Pleo account in two ways: instantly via open banking or through a standard bank transfer from your company account. Some options may vary by country, depending on local banking connections. You can also set up automatic transfer rules, so when your balance runs low, funds move over automatically. However you choose to top up, it’s quick, secure and keeps your team’s spending running smoothly.

Yes, Pleo cards can be used for ATM cash withdrawals where enabled. Company admins can choose to allow or restrict cash withdrawals based on their spending policies.

Pleo gives you full control over how teams spend. You can set individual card limits by month, by transaction or for temporary needs, and adjust them instantly when required. Depending on your plan, you can also block certain merchant categories, restrict ATM withdrawals, limit spending to specific days or add approval workflows for extra oversight.

Pleo connects with major accounting platforms including Xero, QuickBooks, DATEV, e-conomic and many others through direct integrations. You can choose from more than 20 supported systems, or use a customisable CSV export to fit your specific accounting setup.

Yes, Pleo integrates with HR and payroll systems such as Personio, HiBob, BambooHR and more. These integrations simplify employee onboarding and offboarding by automatically managing user access and card permissions as people join or leave the company.

Fetch pairs up the receipt in your Gmail, Outlook or Microsoft 365 inbox with the matching Pleo expense. Fetch doesn’t just search for receipts as they come in to your email account. It can sniff out any missing receipts from the last year and notify you when it’s done. Pleo doesn’t store your emails and Fetch will only retrieve messages that contain receipts. How Fetch works.

Pleo automates the entire accounts payable process, from invoice capture and approvals to payment and reconciliation. Invoices are processed automatically with OCR scanning, and you can pay them directly from your Pleo account, both domestically and internationally. Everything syncs with your accounting system, so finance teams save time and always stay in control.

Yes, Pleo offers Vendor Cards – dedicated virtual cards that can be created for specific vendors or subscriptions. They make it easy to manage recurring payments while giving finance better control, visibility and security over every transaction.

Pleo streamlines reimbursements for out-of-pocket spend, mileage and per diems, all in one place. Employees add receipts and expense details in the Pleo app, managers review and approve them flexibly and reimbursements are paid directly without waiting for payroll. It’s fast for employees, effortless for finance and ensures no one stays out of pocket longer than they need to.

Yes, Pleo automatically tracks recurring vendor payments across both cards and invoices, all in one dashboard. It helps you monitor and optimise SaaS spend, spot duplicate subscriptions and stay on top of renewals before they become a surprise.

Pleo automatically captures receipt data and ensures VAT compliance, with seamless export into accounting systems. The platform enables categorisation of expenses, tax code assignment and automated VAT calculation for streamlined tax reporting and compliance.

Every time you add funds to Pleo, that money comes out of your business bank account to a safeguarded account. When a transaction is made with a Pleo card, and Mastercard looks for the funds to cover it, Pleo takes the money from the safeguarded account to pay it.

All Pleo purchases are monitored by fraud detection algorithms which will temporarily block your card in case of suspicious activity. You will be informed via a push notification or email if your card has been blocked, along with information on the suspicious transaction. If you recognise the transaction, you can enable your card from the web app. 

As well as enabling the card, you too can block your card immediately from the Pleo web app if you notice a suspicious transaction.

We take security very seriously. Cardholder data is protected by bank-level data encryption and is stored in a PCIDSS level-1 compliant data centre in the EEA. All data passed between our servers and third parties is 2048-bit SSL encrypted. Card transactions data is transmitted via VPN-tunnels to a certified PCIDSS level-1 processor.

We are. We’ve worked hard to meet the highest standards of payment and data security, including Payment Services Directive 2. For existing customers, this will mean some changes in how you log in to Pleo. How PSD2 works.

We are. Learn more about APP reimbursement rules in the UK and our approach here.

For your security, Pleo only sends SMS verification codes from a small set of official numbers.

If you receive a code or message claiming to be from us, always check the sender’s number against this list.

If it doesn’t match, ignore the message and contact us through support@pleo.io.