Customer story — GetAccept
How GetAccept traded a two-day admin limbo for same-day spend control and visibility
The challenge
GetAccept AB is the world’s top AI-powered digital sales room: one shared space where B2B deals move from the first conversation to the signed contract. Trusted by more than 5,000 revenue teams worldwide, the global SaaS company keeps its finances running smoothly with a lean team of six.
However, the tool used for reimbursements was anything but modern. Swedish-only, old-school, and run by an outside accounting firm, the system left the finance team with little control over the process — and even less visibility into its costs.
Which meant everyday friction like:
Limited control over their own process
Every change — a new hire, a moved department, a VAT code — went through the accounting firm. A one-minute edit took two days.
Unexplainable costs
Expenses reached accounting as a single line: expense report. They knew what it cost, but not what it was.
Disrupting year-end spikes
With reimbursements arriving only at salary time, people submitted late. Wellness benefits piled up untouched until year-end, inflating December with a whole year's spend.
Not built for how people work
Swedish-only and desktop-bound, the old system was impossible to use on the go and hard for non-Swedish speakers—so many people put expenses off.
The solution
With Pleo, GetAccept AB found a better way to manage spend, bringing the whole process in-house and removing an external dependency from the middle of finance's own process. The outsourced, outdated system gave way to one the entire company could actually use and enjoy.
“Pleo is the finance system that employees outside finance actually understand. And for finance, it means less time spent looking for transaction details and more time analysing costs.”
— Stephanie Cronqvist, Finance Operations Manager
The results
Pleo handed GetAccept’s finance team the keys to its own process, made every cost legible, and freed them to look forward instead of being stuck in outdated processes.
Goodbye two-day limbos
Finance can now add employees, update teams, adjust categories, and make other changes on the spot.
Reimbursements, right away
Automatic payouts nudge employees to submit as they spend, so every cost lands in the right month on its own.
Errors are easier to catch
Pleo’s MCP made it possible to surface a missing receipt or detail in seconds; recognisable tags, VAT scanning and direct NetSuite supplier sync keep costs clean at source.
More time to steer the business
Instead of hunting for transaction details, finance has more time to analyse costs, spot patterns, and give the business clearer answers.
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