Benefits to support your best work

We've curated our benefits package to set you up for your best work and support you as a whole person. The exact offer will vary depending on your location.

Private medical insurance

Access high quality medical attention when you need it via Dansk Sundhedssikring.

Pension

Save for your future with a pension via Grandhood. You pay 2.5%, Pleo pays 3.75%.

Parental leave

Prioritise your family with 16 weeks leave for a primary caregiver, 2 weeks for a secondary one.

Generous annual leave

Make time for what matters with 25 days annual leave plus 5 additional PTO options.

Lunch allowance

Enjoy good food on us during the working week with a payout towards your lunches.

Learning budget

Sharpen your craft with a dedicated, personal fund for educational materials.

Mental health support

Get 1:1 sessions with therapists, coaches, and counsellors via MyndUp when you need to talk.

Sabbatical leave

Take a meaningful break with the option to take extended unpaid leave after 2 years.

Home office fund

On a remote contract? Create a cosy workspace with a one-off home office fund.

On getting promoted at Pleo1:50

Feeling the satisfaction of pushing for great

Elisa Bohne. Staff Product Designer - Spend controls

Elisa says

“The rebrand could have been a new logo and a fresh coat of paint. Instead, we used it to rethink how the product works, from everyday navigation to the login and export pages and a brand new accounting dashboard. Looking back, I still can’t quite believe we pulled it off.

It took nerve, and a lot of trust. I pushed us to go beyond a reskin, and the brand team backed me to run with it. We rebuilt the global navigation with the Design System team and engineering, making decisions fast.

What makes it worth it is knowing it makes finance teams’ everyday work easier, and that new people at Pleo now find a structure that makes sense. It changed how Pleo works, not just how it looks.

What I loved most was how closely brand and product worked together. Rebrands often stop at the marketing site, and the product catches up years later. This time, the new Pleo showed up everywhere at once. I started my career in brand design before moving into product, so seeing the two come together like this has been one of the most rewarding things I’ve worked on.”

A woman with dark hair in a cream knit vest, sitting in a glass-roofed hall in front of a large Pleo sign

Raising the bar for each other

Nicolai Strung Møller. Senior Manager, Sales - Mid market

Nicolai says

“Performance at Pleo used to be measured on output alone. Now we look at how we achieve results too, and being a high performer is more nuanced. Numbers and championing the customer still matter, but so does how we show up cross-functionally and with our teams. The bar is high, and it’s clear, well supported and recognised.

I’ve been lucky enough to attend two Champions Clubs for high performers in Go-to-Market. It isn’t a traditional president’s club where attendance depends purely on numbers. It makes me proud that our Chief Revenue Officer recognises contributions beyond the quota, like a sales lead who stepped up to cover an extra team, or account managers who showed exceptional grit and consistency. Cross-functional collaboration is recognised too, bringing in Pleo people who support the sales org.

Being in a room of people raising the bar means we all raise it for each other. As ambitions rise, expectations rise too, and things sometimes have to change. We need to make sure people understand what that means for them, so they can keep doing great work. Pleo is set up well for that, with a foundation of care for each other, curiosity, and the confidence to share views and accept new perspectives. That’s what keeps our performance culture strong, and it’s what makes this a great place to be a high performer.”

A man in a pink jumper laughing on a blue chair, beside a pink curtain and a side table with a chess board

Leading a product team through trust and curiosity

Sabrina Qian. Director, Product - Payments

Sabrina says

“Leading a product team at Pleo feels different from anywhere I’ve led before, mainly because of the trust I’m given. I’m trusted to make my own judgement calls and decisions, and that autonomy means I’ve had to get better at owning outcomes rather than waiting for direction. The leaders around me share that mindset. They’re passionate about their roles, genuinely curious, and open to new ideas, challenges and real collaboration. What surprised me most is how kind the environment is. Mistakes are treated as things to learn from, not occasions for judgement or blame, which has made it easier to take risks, say when I’m unsure, and push my own thinking further. Working here has sharpened my ability to lead through trust and clear ownership rather than control, and I’ve learned as much about my own leadership style as I have about my teams. For anyone thinking about joining as a leader, I’d say you’re asked to bring your own judgement and your curiosity, and in return you’re given room to use both.”

A smiling woman in a denim shirt sitting on a grey sofa, beside a red desk lamp on a green side table

On changing roles with Pleo1:01

Explore open roles
  • Employment type: Full-time
  • Location: Lisbon
  • Department: Customer Experience

Customer Support Senior Associate

Apply now

About Pleo

Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.

The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.

Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.

What you’ll be doing

As a Customer Support Senior Associate you will:

  • Spend your time interacting directly with our customers over chat, email and phone, providing them with an effective, easy and enjoyable Pleo experience.

  • Troubleshoot and resolve customers issues related to the Pleo product, and escalate to the appropriate internal team where needed

  • Provide feedback and support cross-functional teams on product development based on customer insights

  • Share learnings and contribute to our knowledge base to ensure growth and knowledge sharing across the team, and beyond

What you bring

You’ll thrive in this role if you:

  • Love providing fantastic, high-touch customer support on live chat, email and phone

  • Have a persistent and analytical approach to problem-solving

  • Are able to explain complicated problems in the simplest terms

  • Have a genuine desire to work in a fast-paced, fast-changing and collaborative environment

  • Are tech-savvy, resilient and curious

  • Have experience with Support tools such as FreshWorks, Intercom or Zendesk

  • Have experience with accounting, bookkeeping, financial technology or other relevant product within SaaS

  • Have fluency in written and spoken English and at least one additional European language (preferably German, Danish, Swedish or Spanish)

Who you’ll be working with and reporting to

You’ll report to our Customer Support Lead and work closely with teams across all departments in Pleo. Our team is highly collaborative and dedicated to giving our customers the best experience possible. You’ll also have the chance to partner with teams across other departments such as Customer Success & Product to ensure success.


How you’ll develop in this role
In your first 6 months at Pleo, you’ll:

  • Learn and understand the Pleo product deeply

  • Help 500+ users with their Pleo experience

  • Act as the voice of the customer internally

  • Take on new product challenges as the company continues to scale and evolve

We’re committed to helping you develop your career, whether that means taking on more advanced support tasks, stepping into leadership, or becoming a subject matter expert within a certain product area.

Show me the benefits!

  • Your own Pleo card (no more out-of-pocket spending!)

  • Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office 🍜

  • Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis

  • We offer 25 days of holiday + your public holidays

  • For our Team, we offer hybrid working options

  • Option to purchase 5 additional days of holiday through a salary sacrifice

  • We use MyndUp to give our employees access to free mental health and well-being support with great success so far ❤️‍🩹

  • Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶

About your application

  • English first. Since it's our company language, please submit your application in English. You’ll be using it a lot if you join us.

  • A fair look for everyone. Our talent team reads every single application to ensure the process is fair. To keep things running smoothly, we only accept applications through our system—our support team can’t pass on calls or emails.

  • Diversity drives us. We can only reach our goals if our team reflects the world around us. That starts with you hitting apply, even if you don't tick every single box. We encourage people from all backgrounds and experiences to join us.

  • Interview at your best. We want you to feel comfortable throughout the process. If you have any accessibility requirements or need a specific format, email belonging@pleo.io. We’ll design a process that works for you.

  • Your data is safe. When you apply, we process your personal data as a data processor. For more information on how Pleo processes personal data, read our Privacy Policy here.

  • Applying for multiple roles? Nothing is stopping you, and we assess every role independently. However, we do look for alignment, so make sure you can explain why your interest and experience are right for each specific role.

  • Reapplying. If you’re applying for the same role again, please wait six months from your last decision before hitting submit.

Apply now

Benefits to support your best work

Our benefits package is curated to support you fully, inside and outside of work.

Voices of Pleo

On getting promoted at Pleo
Feeling the satisfaction of pushing for great
Raising the bar for each other
Leading a product team through trust and curiosity
On changing roles with Pleo

Not this one?

The roles that are open right now, or a closer look at how the work actually gets done here before you decide which of them is yours.

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