Frequently asked questions

Basic questions How to use Pleo? Security questions
The Basics
Pleo is a fundamentally new way to manage company expenses. Offering instant and on-demand Prepaid Mastercard® virtual cards for online purchases and plastic cards for in-store purchases, Pleo enables employees to buy the things they need for work, all while keeping the companies in full control of all spending. With the help of breakthrough technology, Pleo reduces the administrative complexity, eliminates expense reports and simplifies bookkeeping.
Pleo cards are issued by one of Europe’s largest issuers of Prepaid Mastercard(s), IDT Financial Services Limited pursuant to a license from Mastercard International Incorporated. IDT Financial Services Limited is a regulated bank, licensed by the Financial Services Commission, Gibraltar. Registered Office: 57-63 Line Wall Road, Gibraltar. Registered No. 95716.
Pleo is created for dynamic businesses with decentralized spending cultures. This means businesses that experience the pain of sharing of corporate credit cards, chasing receipts, doing expense reports and making reimbursements, all causing confusion and complexity for everyone involved.
Prepaid Mastercard cards are accepted by more than 30 million merchants worldwide. The plastic Pleo cards can be used for in-store payments, contactless transactions and have a chip and pin facility. Meanwhile the virtual Pleo cards can be used to make any work related online purchases. Prepaid cards can be used to purchase goods in the same way as a debit or credit card but you can only make transactions when there is money in your account. With Pleo employees catches receipts on the go using their phone, the system automatically categorizes expenses based on previous behaviour and eliminates the need to do manual expense reports.
Using Pleo
Pleo is currently available to companies incorporated in Denmark, United Kingdom, Sweden and Germany. More countries will be added in due course so watch this space.
The virtual and plastic Pleo cards are Prepaid Mastercard cards. To use the cards, your company needs to have funds available in the Pleo account. An easy way of providing funds to Pleo is by use of a bank wire. After a few business days your funds will be received into a ring fenced account (which means that neither we or anyone else can access your money) with NatWest (National Westminster Bank Plc) owned by The Royal Bank of Scotland Group (RBS). The UK Government is the majority owner of RBS and NatWest has a good credit rating (BBB+, as of May 2018).
Pleo cards can be used in more than 30 million locations worldwide, online and in stores, making corporate purchasing easy and convenient – just look for the Mastercard Acceptance Mark.
No, the founding idea behind Pleo is to get rid of the expense reports. When using your Pleo card, you will instantly receive notification on your mobile app. Pleo works hard to make the next steps of capturing the receipt and categorizing the expense as smooth and automatic as possible. As a Manager, you can monitor all transactions in real time and even define your own notification settings to alert you when specific purchases are made. All transactions can be directly pushed or exported to most accounting systems.
Yes, Pleo can be connected to most accounting systems. We have direct integrations with Xero and e-conomic and our customised CSV export functionality works well in many other cases.
Security and privacy
When loading your Pleo account, your funds will be held in a ring-fenced bank account on trust with NatWest (National Westminster Bank Plc) owned by The Royal Bank of Scotland Group (RBS). The UK Government is the majority owner of RBS and NatWest has a good credit rating (BBB+, as of May 2018).
With Pleo, all purchases are monitored by fraud detection algorithms which will temporarily block your card in case of suspicious activity. You will be informed via a push notification or email if your card has been blocked along with information on the suspicious transaction. If you recognise the transaction, you can enable your card from the web app. As well as enabling the card, you too can block your card immediately from the Pleo web app if you notice a suspicious transaction. In case of fraud you are covered by our Mastercard Zero Liability Policy - for more information visit Zero Liability Protection .
We take security very seriously. Our cardholder data is protected by bank-level data encryption and is stored in a PCIDSS level-1 compliant data centre in the EEA. All data passed between our servers and third parties is 2048-bit SSL encrypted. Card transactions data is transmitted via VPN-tunnels to a certified PCIDSS level-1 processor.