Effective Date: 25 May 2018
1. Introduction
Pleo Technologies ApS, CVR: 36538686 (“Pleo”, "us", "we", or "our") operates the Pleo.io website, the Pleo web application, the Pleo mobile app and the Pleo Prepaid Mastercard® (the "Service"). To the extent that any personal data is shared within our affiliates (the “Pleo Group”) this Privacy Policy also represents the Pleo Group’s undertakings in regards to your privacy and the security of your personal data.
At Pleo we take your privacy very seriously. By visiting our site, downloading our app, requesting our Pleo Mastercard and using our Services, you are accepting the practices and guidelines set out in this document (henceforth referred to as the "Privacy Policy"), so please take a few minutes to read it over carefully.
2. Purpose
This Privacy Policy aims to provide you with some helpful information regarding our use of your personal data and to help you understand the rights you have in connection with your personal data.
This Privacy Policy informs you of our policies regarding the collection, use and disclosure of Personal information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://www.pleo.io/en/legal/.
3. What is Personal Data?
Personal data is widely defined by European Data Privacy law and includes all types of information that directly or indirectly can identify a natural person. This means that name, address, phone number are considered personal data, but that log data, encrypted data or other types of electronic ID such as an IP-Address can also be classified as personal data, if they can be connected to a natural person.
4. What is Processing of Personal Data?
Processing is similarly defined very widely by European law and includes almost every action taken in relation to personal data - for example collection, registration, organization, structuring, storage, adaption, transfer or deletion.
5. What Does this Privacy Policy Cover?
This privacy policy concerns data for which Pleo is a ‘data controller’ - in other words, where we decide the purpose and means by which personal data is processed.
This policy does not cover personal data that we process on behalf of our customers - the legal agreements which relate to this processing can be found at pleo.io/legal - namely our Terms and Conditions, in conjunction with our Data Processing Addendum which we strongly encourage our customers to sign and return to us.
6. Who’s Data Does Pleo Control?
6.1 Representatives of Customers and Pleo users
Pleo is also the data controller in relation to both account Administrators as well as in regard to the personal data provided by Pleo users when accepting an Administrators’ invitation and activating their Pleo profile.
6.2 Executive Directors, LLP Members or Designated Members, Board Members, Beneficial Owners and other individuals within the scope of Pleo’s Know-Your-Customer (KYC) policy
Pleo is the data controller for personal data obtained when our customers register for our services and during the registration process provide information regarding their corporate structure and permit us to pull applicable data from public registries.
6.3 Leads
Pleo is also the data controller for representatives of potential customers who are either website visitors who submit personal data through any of the forms on our websites or otherwise contact us through our customer support or people who might be interested in our services and/or products whose information we have received from other sources e.g. Facebook, LinkedIn or similar.
6.4 Prospects
In some situations you may have been contacted by a Pleo Business Development Representative who has determined that you may be interested in a demonstration and/or trial of the Pleo service. In this case some limited personal information may be controlled and processed by Pleo to offer this demonstration and answer any questions you may have about our product.
6.5 Website visitors and individuals interacting via webchat, emailing or telephoning our support
Pleo controls some personal data of individuals visiting our website, particularly behavioural and tracking details: e.g. location data, behavioural patterns, personal preferences, IP-number, cookie identifiers, unique identifier of devices you use to access and use the services and our websites. Further, Pleo controls personal data regarding individuals who interact with our team either via webchat, email or telephoning our support.
7. Types of data, purposes of processing and lawful basis for processing
7.1 Representatives of customers and Pleo users
Categories of personal data we may process
• Identification information: e.g. identification number, ID or equivalent
• Contact information: e.g. name, address, phone number, photo, email or equivalent
For existing customers:
• Behavioural and tracking details: e.g. location data, behavioural patterns, personal preferences, IP-number, cookie identifiers, unique identifier of devices you use to access and use the services and our websites
PURPOSE OF PROCESSING | LEGAL BASIS FOR THE PROCESSING |
---|---|
To provide our services and products. | Comply with applicable laws and pursue the legitimate interest of Pleo |
To confirm your identity and verify your personal and contact details. | Comply with applicable laws and pursue the legitimate interest of Pleo |
To establish, exercise or defend a legal claim or collection procedures. | Comply with applicable laws and pursue the legitimate interest of Pleo |
To comply with internal procedures. | Pursue the legitimate interest of Pleo |
For customer analysis, to administer Pleo´s services, and for internal operations, including troubleshooting, data analysis, to develop and inform you about product enhancements, testing, research and statistical purposes. | Pursue the legitimate interest of Pleo |
To ensure that content is presented in the most effective way for you and your device. | Pursue the legitimate interest of Pleo |
To prevent misuse of Pleo´s services as part of our efforts to keep our services safe and secure. | Pursue the legitimate interest of Pleo |
To carry out risk analysis, fraud prevention and risk management. | Pursue the legitimate interest of Pleo |
To provide you with information, news and marketing about our and similar services. | Pursue the legitimate interest of Pleo |
PURPOSE OF PROCESSING | LEGAL BASIS FOR THE PROCESSING |
---|---|
To provide our services and products. | Comply with applicable laws and pursue the legitimate interest of Pleo |
To confirm your identity and verify your personal and contact details. | To comply with applicable laws. |
To establish, exercise or defend a legal claim or collection procedures. | Comply with applicable laws and pursue the legitimate interest of Pleo |
To comply with internal procedures. | Comply with applicable laws and pursue the legitimate interest of Pleo |
To prevent misuse of Pleo´s services as part of our efforts to keep our services safe and secure. | Comply with applicable laws and pursue the legitimate interest of Pleo |
To carry out risk analysis, fraud prevention and risk management obligations, insurance risks and to comply with capital adequacy requirements. | Comply with applicable laws and pursue the legitimate interest of Pleo |
To comply with applicable laws, such as anti-money laundering and bookkeeping laws, and rules issued by our designated banks and relevant card networks. | Pursue the legitimate interest of Pleo |
PURPOSE OF PROCESSING | LEGAL BASIS FOR THE PROCESSING |
---|---|
To confirm your identity and verify your personal and contact details. | Consent (if details submitted to Pleo), Comply with applicable laws and pursue the legitimate interest of Pleo |
To provide and market our services and/or products to you. | Pursue the legitimate interests of Pleo |
To provide the support you seek from us. | Pursue the legitimate interests of Pleo |
PURPOSE OF PROCESSING | LEGAL BASIS FOR THE PROCESSING |
---|---|
To confirm your identity and verify whether you could be interested in the Pleo Service | Comply with applicable laws and pursue the legitimate interest of Pleo |
To provide and market our services and/or products to you. | Pursue the legitimate interests of Pleo |
To answer any questions about our services. | Pursue the legitimate interests of Pleo |
Effective from: 8th November 2017
“Agreement” means these terms and conditions.
“Available Funds” means at any given time any unspent funds loaded onto the MVC which are available to pay for transactions and fees and charges payable under this Agreement.
“Business Day” means any day other than a Saturday, Sunday or national public holiday on which banks are open for business in Gibraltar, Denmark and the UK.
“Card”, “Pleo Prepaid Mastercard” or “Pre-paid Mastercard” means a virtual or physical electronic money card issued by Us to You.
“Cardholder” means any person representing You in the performance of the Agreement (including the use of the Card), or who makes any communication or gives any authorisation for a transaction or other instructions to Us on Your behalf, in respect of the Card or any of the services provided by Us un the Agreement;
“Commencement Date” means the date You confirm agreement to these Terms and Conditions or a Cardholder commences using the Card or activates it, whichever is the earlier.
“Contactless” means a payment feature that provides You with a way to pay by tapping the Card on a point–of–sale terminal reader for transactions of up to a specified limit.
“Expiry Date” means the date printed on Your Card which is the date Your Card will cease to work.
“MVC” or “Master Virtual Card” means the e-wallet in Your name where the Available Funds are held.
“PIN” means Your unique personal identification number as chosen by the Cardholder for use with Your Card.
“We” , “Us” or “Our” means IDT Financial Services Limited or Pleo Technologies ApS trading as Pleo, hereafter “Pleo”, acting as Program Manager on its behalf, as the context requires.
“Pleo Application” or “Pleo App” means our website at www.pleo.io or the Pleo mobile application
“You” or “Your” refers to the corporate customer in whose name the Card or Master Wallet is registered and who has accepted the Agreement.
1. INFORMATION ON WHO WE ARE AND THIS AGREEMENT
1.1 This Agreement sets out the general terms and conditions that apply to the Pleo Prepaid Mastercard. This Agreement between You and Us governs the possession and use of the Card. By allowing a Cardholder to activate the Card (see clause 2.4) You accept the Agreement. Copies of this Agreement can be found in the Pleo App or can be obtained free of charge by contacting Our Customer Services team in accordance with clause 15.
1.2 Cards are issued by IDT Financial Services Limited pursuant to a licence from Mastercard International Incorporated. IDT Financial Services Limited is regulated and authorised by the Financial Services Commission, Gibraltar. Registered Office: 57-63 Line Wall Road, Gibraltar. Registered No. 95716. At all times the Card remains the property of IDT Financial Services Limited. The payment services provider and e-money issuer is IDT Financial Services Limited for the purposes of the Agreement.
1.3 The production of the Cards and the technology systems required to operate the Cards are provided by Pleo, incorporated and registered in Denmark.
Pleo also provides customer support for Cards as set out in clause 15.
1.4 The Agreement will commence on the Commencement Date subject to clause 1.5. The Agreement will terminate in accordance with clause 10. The Agreement and all communications between Us and You shall be in the English language.
1.5 We reserve the right to refuse Your application or to activate the Card if the results of the checks carried out pursuant to clause 3 or otherwise give Us reason to suspect You of being involved in or intending to use the Card for money laundering, terrorist financing, fraud or other illegal activity. If We refuse activation and use of the Card, We will inform You of the refusal but may not inform You of the reason for the refusal.
2. CARDS
2.1 The Card is a prepaid payment card which may be used to pay for goods and services at participating retailers that accept Mastercard cards. The virtual prepaid card is designed for use in online shops or for telephone purchases where the Card is not required to be physically present. The physical card may be used in shops and retail locations where the Cardholder is physically present or for online and other distance transactions. Your physical card (if not a virtual Card and only if enabled) can be used to make cash withdrawals from ATMs and banks that agree to provide this service. Like any payment card, We cannot guarantee that a particular retailer will accept the Card – Cardholders should check with the retailer before attempting the transaction if unsure. The Cardholder will not be able to use the Card to make any purchases from some retailers; such retailers have been blocked by Our systems in order to prevent the potential use of cards for unauthorised or unlawful activity.
2.2 The Card is an electronic money (“e-money”) product, regulated by the Financial Services Commission (“FSC”), Gibraltar. It is a prepaid card not a credit card and is not linked to Your bank account. You must ensure that You have sufficient Available Funds in the MVC for the Cardholder to pay for each purchase, payment or cash withdrawal using the Card. The Card is intended for use as a means of payment, and funds loaded onto the Card do not constitute a deposit. You will not earn interest on the balance of the Card. The Card will expire on the Expiry Date and will cease to work. Please check clause 8 of this Agreement for further information.
2.3 The electronic money associated with the Prepaid Card is issued by IDTFS to You.
2.4 When the Cardholder receives the Card, it will be issued in an inactive state. The Cardholder will need to activate it by firstly logging onto the Pleo App in Your personal login area and then follow the login and activation request for the Card prior to use and then secondly, go to a bank ATM, choose ‘PIN services’ and then ‘unlock PIN’. The Card will normally be ready for use one hour after activation. If You do not activate Your Card, any transactions that You attempt to carry out may be declined.
3. IDENTIFICATION REQUIRED FOR PURCHASE OF CARDS
3.1 The Card is a financial services product, and We are therefore required by law to hold certain information about Our customers. We use this information to administer Your Card, and to help Us identify You and Your Card in the event that it is lost or stolen. We only keep this information as long as is necessary and for the purposes described. Please see clause 17 for more information.
3.2 The Card is intended for use by corporate firms (even though the use of the Card is through individual Cardholders representing You). In order to obtain a Card, You must be a body corporate (e.g. a company) acting within the ordinary course of business registered and incorporated in the United Kingdom. We may require evidence of what You are, Your controllers and of Your registered office and place of business. We may ask You to provide some documentary evidence to prove this and/or We may carry out checks on You or persons connected to You electronically.
3.3 When We carry out these checks, Your information (including personal information in relation to persons connected to You, including, but not limited to directors, officers, shareholders, beneficial owners and Cardholders) may be disclosed to credit reference agencies and fraud prevention agencies. These agencies may keep a record of the information and a footprint may be left on Your or the relevant person’s credit file, although the footprint will denote that the search was not a credit check and was not carried out in support of a credit application. It is an identity check only, and will therefore have no adverse effect on You or the relevant person’s credit rating.
3.4 The opening of the MVC, activation or use of the Card will indicate to Us that You consent to the checks described in this Agreement being undertaken.
3.5 Where permitted, You may request additional Cardholders. You authorise Us to issue Cards and PINs (chosen by the Cardholder), to the additional Cardholders and You authorise each additional Cardholder to authorise transactions on Your behalf. You remain responsible for any fees, transactions, use or misuse of any Card requested by You. If You fail to comply with any provisions of the Agreement as a result of any act or omission by a Cardholder, You will be liable for any losses we sustain as a result.
3.6 The Agreement also applies to any additional Cards and Cardholders that You have arranged. It is important that You communicate this Agreement (including these Terms and Conditions) to any additional Cardholders before they start using the Card. You must also provide to Us on request any details of any Cardholders and proof of any Cardholder’s authority to act on Your behalf.
3.7 By entering into the Agreement, you represent and warrant to Us that:
(i) You are a body corporate, which is duly incorporated or registered in the country where You are established, and are acting within the scope of Your ordinary course of business;
(ii) You are duly authorised to enter into the Agreement and to perform Your obligations hereunder, and the person(s) entering into the Agreement on Your behalf are duly authorised to represent and bind You;
(iii) the terms of the Agreement constitute and create legal, valid and binding obligations on You which are enforceable in accordance with their terms and do not constitute a breach of any obligations by which You are bound whether arising by contract, operation of law or otherwise;
(iv) You are not in a state of bankruptcy or insolvency, have not petitioned a compromise or arrangement with creditors or submitted a company recovery application, and are not in any similar situation under the applicable laws;
(v) You hold the necessary licenses, registrations and other forms of authorisation as may be required under the applicable laws for the carrying out of Your trade, business or professional activities in the jurisdiction(s) where Your trade, business or professional activities is carried out;
(vi) You undertake to only allow the use of the Card and any services provided under the Agreement exclusively for the purpose of Your regular trade, business or professional activities, as the case may be;
(vii) You are in compliance with all applicable anti-money laundering and sanctions laws and are not aware of any breach by you or any Authorised Persons of any such laws;
(viii) If You become aware that any Authorised Person is (or will be) in breach of the terms of the Agreement, You will take steps to remedy the breach and/or prevent the Authorised Person concerned from using the Card.
4. FEES AND CHARGES
4.1 The fees and charges associated with this Card form an integral part of the Agreement. All fees and charges may be found on www.pleo.io or are issued upon request by contacting Our Customer Services team as described in clause 15. You should be aware that other taxes or costs may exist that are related to the Card but are not paid via Us or imposed by Us.
Card Activation and Periodic Fees | GBP |
---|---|
Initial Physical Card Fee (No charge is applied for Your first card regardless of the number of cards ordered) | £0.00 |
Additional Physical Card Fee (Fee applicable to Your second Card order onwards, applied for each Card ordered) | £10.00 |
Initial Virtual Card Fee (No charge is applied for Your first card regardless of the number of cards ordered) | £0.00 |
Additional Virtual Card Fee | £0.00 |
Replacement Virtual Card Fee | £2.50 |
MVC Loading Fees | |
Loading by Bank Transfer | No Fee |
Loading by Debit Card Load Fee (Percentage of Amount Loaded) | 2.00% |
Loading by Credit Card Load (Percentage of Amount Loaded) | 2.50% |
Transaction Fees | |
ATM Domestic Withdrawal | £4.00 |
ATM International Withdrawal | £4.00 |
ATM Balance Inquiry | No Fee |
ATM Decline | No Fee |
POS Domestic Transaction | No Fee |
POS International Transaction | No Fee |
Administrative Transactions | |
Customer Funds Refund (Applicable during the Agreement term, or ifredemption is requested more than 13 months post expiry) | £25.00 |
Chargeback processing | £20.00 |
FX Fee POS International | 2.00% |
FX Fee ATM International | 2.00% |
Effective from: 8th November 2017
Introduction
Please read these Terms carefully before using the Pleo.io website or
the Pleo mobile app (the "Service") operated by Pleo Technologies ApS a
limited company registered in Denmark (hereafter referred to as
“Pleo”, "us", "we", “the Company’ or "our").
Your access to and use of the Service is conditioned on your
acceptance of and compliance with these Terms. These Terms apply
to all businesses, visitors, users and others who access or use the
Service. This page details the agreement and explains the terms of
that agreement. Upon accepting these Terms and using our Services
you become a user (“User”).
These Terms are separate to the “Pleo Mastercard® Prepaid terms
and conditions”.
By accessing or using the Service you agree to be bound by these
Terms. If you disagree with any part of the Terms then you may not
access the Service.
Services provided by Pleo
Pleo shall provide and perform any and all of the Services to you. Pleo
may decide to change its Services or add new features in the future.
We may subcontract or assign the provision of any and all of the
Services. By agreeing to the Terms, you acknowledge and agree that
the form and nature of the Services may change without prior notice to you.
You acknowledge and agree that Pleo may suspend or discontinue,
without prior notice to you and at the sole discretion, some or all of its
Services, making the Services unavailable to you or other users.
Should Pleo decide to suspend or discontinue some or all of its
Services, you will, however, be offered a 30 day notice allowing you to
collect your data.
You acknowledge and agree that Pleo is not an accounting service
and, whilst we strive to attain extremely high levels of service, we
cannot guarantee the accuracy or correctness of our automated
services such as expense categorization, receipt collection and
data export to accounting systems. You agree that you will manually
check the accuracy and correctness of such services before using this
data.
Subscriptions
Pleo is a paid Service whereby you get access to our Services such
as (but not limited to):
● Organisation management tools, onboarding of users, delegation
of Mastercard Prepaid cards (virtual and plastic) to users
● Overview of purchase activity
● Purchase notifications and tools to captures receipts, categorize
expenses and make comments
● Export functionality to accounting software
The amount of subscription payment (“Subscription fees”) will vary
depending on the number of users and which Services you request.
Pleo may at its sole discretion change the fees and charges in effect,
or add new fees and charges from time to time, but you will be notified
in advance if regular charges increase and will be required to opt-in to
new pricing.
You may cancel your account at any time by sending an e-mail
requesting account cancellation to support@pleo.io.
If you cancel your Pleo account, your recurring billing schedule will be
ended, however, you will be charged for all activity in the month of
your cancellation.
There is no cancellation fee, but you are responsible for charges
already incurred up until your cancellation, including the month when
you canceled your subscription. Pleo is unable to issue subscription
refunds after payment is received. If you have funds left in your Pleo
wallet, such funds can be refunded subject to a fee. Read more about
terms in relation to the Pleo Prepaid Mastercard in “Pleo Mastercard®
Prepaid terms and conditions”.
You will be billed in the beginning of the month following a billing
period on a recurring basis ("Billing Cycle"). Billing cycles can be
monthly, quarterly or yearly.
At the end of each Billing Cycle, your Subscription will automatically
renew under the exact same conditions unless you cancel it or Pleo
cancels it.
The admin(s) of the Service will be prompted to confirm that their Pleo
virtual card pays for the subscription. Should automatic billing fail to
occur for any reason, Pleo will contact you. Hereafter you shall ensure
to provide a valid payment method within 5 business days. Should you
fail to correct your billing details within such notice, Pleo reserves its
rights to suspend the Service.
Accounts
When you create an account with us, you must provide us information
that is accurate, complete, and current at all times. Failure to do so
constitutes a breach of the Terms, which may result in immediate
termination of your account on our Service.
You are responsible for safeguarding the password that you use to
access the Service and for any activities or actions under your
password, whether your password is with our Service or a third-party
service.
You agree not to disclose your password to any third party. You must
notify us immediately upon becoming aware of any breach of security
or unauthorized use of your account.
Links To Other Websites
Our Service may contain links to third-party websites or services that
are not owned or controlled by Pleo.
Pleo has no control over, and assumes no responsibility for, the
content, privacy policies, or practices of any third party web sites or
services. You further acknowledge and agree that Pleo shall not be
responsible or liable, directly or indirectly, for any damage or loss
caused or alleged to be caused by or in connection with use of or
reliance on any such content, goods or services available on or
through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy
policies of any third-party websites or services that you visit.
Termination
We may terminate or suspend your account immediately, without prior
notice or liability, for any reason whatsoever, including without
limitation if you breach the Terms. Upon termination, your right to use
the Service will immediately cease. If you wish to terminate your
account, you may simply discontinue using the Service by writing to
support@pleo.io
Limitation of Liability
In no event shall Pleo, nor its directors, employees, partners, agents,
suppliers, or affiliates, be liable for any indirect, incidental, special,
consequential or punitive damages, including without limitation, loss of
money, profits, data, use, goodwill, or other tangible or intangible
losses, resulting from (i) your access to or use of or inability to access
or use the Service; (ii) any conduct or content of any third party on the
Service; (iii) any content obtained from the Service; (iv) Pleo’s failure
to enforce the user spending limits defined by the administrator; (v)
fraud, breach of spend policies or other unauthorized use of the
Service or Mastercard Prepaid Cards by any person internally from
your organization; (vi) unauthorized access, use or alteration of your
transmissions or content and (vii) deletion of, corruption of, or failure
to store any content or other data used in or maintained by the
Services and you are advised to maintain your own records and
copies of data and content.
Intellectual property
Service
Pleo shall own and retain all rights, titles, and interests in and to the
Service (except for any licensed content and software components
included therein). Users agree not to reverse engineer, decompile,
distribute, license, sell, transfer, disassemble, copy, alter, modify, or
create derivative works of the Service or otherwise use the Service in
any way that violates the use restrictions contained in these Terms.
Pleo does not grant to User any license, express or implied, to the
intellectual property of Pleo or its licensors. User further acknowledges
and agrees that any information regarding the design, "look and feel",
specifications, components, functionality or operation and payment
terms and pricing (if applicable) of the Service is considered the
confidential and proprietary information of Pleo (collectively "Pleo
Confidential Information").
User Data
User shall retain all rights, titles and interests in and to (a) all graphics,
images, files, data and other information transmitted by User to Pleo in
connection with its use of the Pleo Service and (b) reports and other
materials generated by the Service following such transmission
(collectively, "User Data"), provided, however, that User hereby grants
to Pleo a worldwide, royalty-free, non-exclusive license to use (i) data
generated as a result of User's use of the Pleo.
Service solely for purposes of maintaining and improving the Service
and providing User with access to special product offers and
promotions and (ii) non-identifiable, anonymous, aggregated data
regarding User's use of the Service compiled by Pleo solely for
marketing purposes, distribution to third party research firms or
benchmarking presented to other Pleo users.
Pleo Logos and Designs
Pleo's graphics, logos, designs, page headers, button icons, scripts
and service names are registered trademarks, trademarks or trade
dress of Pleo in Europe and/or other countries. Pleo's trademarks and
trade dress may not be used, in whole or in part, without Pleo's prior
written permission.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on
an "AS IS" and "AS AVAILABLE" basis. The Service is provided
without warranties of any kind, whether express or implied, including,
but not limited to, implied warranties of merchantability, fitness for a
particular purpose, non-infringement or course of performance.
Pleo, its subsidiaries, affiliates, and its licensors do not warrant that a)
the Service will function uninterrupted, secure or available at any
particular time or location; b) any errors or defects will be corrected; c)
the Service is free of viruses or other harmful components; or d) the
results of using the Service will meet your requirements.
Governing Law
These Terms shall be governed and construed in accordance with the
laws of Denmark, without regard to its conflict of law provisions. Our
failure to enforce any right or provision of these Terms will not be
considered a waiver of those rights. If any provision of these Terms is
held to be invalid or unenforceable by a court, the remaining
provisions of these Terms will remain in effect. Together with “Pleo
Mastercard® Prepaid Terms and Conditions” these Terms constitute
the entire agreement between us regarding our Service, and
supersede and replace any prior agreements we might have between
us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these
Terms at any time. If a revision is material we will try to provide at
least 30 days notice prior to any new terms taking effect. What
constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions
become effective, you agree to be bound by the revised terms. If you
do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us at
support@pleo.io.
On May 25, 2018, a new landmark privacy law called the General Data Protection Regulation (GDPR) takes effect in the European Union (EU). The GDPR expands the privacy rights of EU individuals and places new obligations on all organizations that market, track, or handle EU personal data.
Pleo is in full compliance with the new regulatory landscape and is committed to helping our customers comply with the GDPR through our robust privacy and security protections. We have closely analyzed the requirements of the new legislation, and have made a data processing addendum available to our customers with which they will be able to comply with the GDPR.
Please find Pleo’s data processing addendum here.
We always take every possible step to explain our policies transparently. Please inform yourself on our Cookie Policy here.
Cookies are small files saved on the computer’s hard drive and used to personalise the website to its audience. In a way they can be described as the short term memory of the web. Cookies do not collect any personal information, and cannot be used to personally identify you, rather are used to make the web experience more meaningful and targeted to the user by storing preferences from one session to another.
Cookies help us understand how people interact with the Pleo website and App and to remember the preferences and the settings chosen (i.e. language setting). In this way we personalize and improve your experience, learning directly from the user’s behaviour and making the subsequent visits on our website more meaningful.
There can be many different types of cookies, the following are used by Pleo to enable or facilitate communication with the users, enable the services requested by users to be supplied, recognise users when they revisit the site, store the first referrers of traffic, register logged-in sessions, measure the impact of ad campaigns and to enable Pleo, internally, to carry out analyses on hit rates and browsing experience so as to improve content.
There can be many different types of cookies, the ones used by Pleo are:
Google Analytics - Measuring how visitors interact with our website. - Opt-out
Hotjar - Recording visitors sessions to help us improve and debug our website. - Opt-out
Facebook - Helping us make sure our advertising messages are more relevant for our visitors. - Opt-out
Twitter - Helping us make sure our advertising messages are more relevant for our visitors. - Opt-out
Linkedin - Helping us make sure our advertising messages are more relevant for our visitors. - Opt-out
Google Ads - Helping us make sure our advertising messages are more relevant for our visitors. - Opt-out
Hubspot - Used to measure how potential prospects interact with our website.
Intercom - Used to enable customised chat conversation with our website visitors.
Segment - Used to enable analytics and functionalities of all the other tools, including Segment.
By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and Pleo’s services), and your consent is sought prior to the installation by way of a banner, in compliance with applicable regulations. You may provide your consent by continuing your navigation on the website after having been informed of the use of cookies. You can change your cookie settings at any time, but depending on the cookies you choose to decline, your experience of the website may be deteriorated.
Here you can inform yourself about the relevant licenses for third party tools we trust to deliver the best possible experience with Pleo.
We are thankful of the fantastic open-source pieces of software that have greatly contributed at bringing Pleo where is today. Our recognition goes to everyone behind all the programs listed here:
react-native-action-sheet
Visit WebsiteMIT
react-native-fast-image
Visit WebsiteMIT
buffer
Visit WebsiteMIT
bugsnag-react-native
Visit WebsiteMIT
chroma-js
Visit WebsiteCustom
Intl
Visit WebsiteMIT
lvbk-react-native-pdf
Visit WebsiteMIT
md5
Visit WebsiteBSD-3
Moment
Visit WebsiteMIT
normalizr
Visit WebsiteMIT
prop-types
Visit WebsiteMIT
ramda
Visit WebsiteMIT
react
Visit WebsiteMIT
react-native
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react-native-camera
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react-native-code-push
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react-native-google-signin
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react-native-image-pan-zoom
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react-native-image-picker
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react-native-image-resizer
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react-native-iphone-x-helper
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react-native-intercom
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react-native-linear-gradient
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react-native-modalbox
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react-native-navigation
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react-native-permissions
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react-native-photo-view
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react-redux
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redux
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redux-actions
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redux-logger
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redux-saga
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redux-thunk
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reselect
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rn-fetch-blob
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uuid
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