Effective from: 8th November 2017
Pagobox ApS (“Pleo”, "us", "we", or "our") operates the Pleo.io website, the Pleo web application, the Pleo mobile app and the Pleo Prepaid Mastercard® (the "Service").
While using our Service, we may ask you to provide us with certain personally identifiable information. Personally identifiable information (personal information) may include, but is not limited to
● Registration information (first and last name, mailing address, password, email address, date of birth)
● Receipts, invoices and other submitted items
● All other user - generated content entered in the normal course of using the Services, including but not limited to profiles, comments, suggestions, forwarded messages, data from the purchases made and geographical positions of the user
● Feedback information
● Traffic data
Information we get from others
We may get personal information from other sources. As an example of how we might get personal information other than via the Service – we might collect certain information from the accounting software when any part of the Service is integrated with that software. We may add this to information we get from the Service.
We will use your Personally identifiable information to provide the best possible Service. Here are some examples of how we would use the information:
● To provide customer service
● To communicate upcoming features, developments news related to the Service
● To manage your card account(s)
● To provide our services, and for assessment and analysis (including identity verification, behavior scoring, and market and product analysis)
● To protect and investigate fraudulent, unauthorised, or illegal activity
● To develop and improve our products and our services to you
If you do not complete the registration or a purchase process, we may use any personal information that you have already provided to us to contact you to make sure that you do not wish to proceed with purchase or registration.
We will not disclose any of your personal information to any third party except as listed below:
● to fraud prevention agencies and other organizations who may use the information to prevent fraud and money laundering;
● to our suppliers or service providers that process data on our behalf and/or which provide products and services to us to assist us in providing our own products and services to you;
● to the institution which issued your prepaid card (and which is a member of the card scheme);
● to persons acting as our agents (and our partners who sell our prepaid cards from time to time) under a strict code of confidentiality;
● to anyone to whom we transfer or may transfer our rights and duties under our prepaid card terms and conditions with you;
● as required by law or regulation;
● to your employer, where the card has been provided to you for use in the course of your employment;
● to other entities within the Pagobox ApS group of companies.
As part of our checks to prevent fraud and money laundering, personal information that you provide may be disclosed to a credit reference or fraud prevention agency, who may keep a record of that information. This check is performed to confirm your identity only, a credit check is not performed.
We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes
We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service - related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your personal data on Pleo is protected by an email address and password login and/or a social login. You are responsible for keeping your password a secret, and should be careful to log out of your account after you have finished any given session, especially if you are using a public computer. The security of your personal information is important to us. When you view or enter sensitive information (such as your name, mailing address, or card information) on our registration forms, we encrypt that information using secure socket layer technology (SSL).
Only employees that need to access personal information (such as customer service representatives) will have access to personal information. Pleo keeps all employees informed, trained, and reminded of privacy and security practices.
Links To Other Sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Change of ownership or Business Transaction
In the event of a change of ownership or other business transaction, such as merger, acquisition, in sale of our assets, your information may be transferred in accordance with applicable privacy laws.
Pleo will notify you through e-mail contact or a prominent notice on the site before we implement any material changes regarding our privacy practices.
Pleo customers may subscribe to notifications of new sub-processors by filling out this form.
Effective from: 8th November 2017
“Agreement” means these terms and conditions.
“Available Funds” means at any given time any unspent funds loaded onto the MVC which are available to pay for transactions and fees and charges payable under this Agreement.
“Business Day” means any day other than a Saturday, Sunday or national public holiday on which banks are open for business in Gibraltar, Denmark and the UK.
“Card”, “Pleo Prepaid Mastercard” or “Pre-paid Mastercard” means a virtual or physical electronic money card issued by Us to You.
“Cardholder” means any person representing You in the performance of the Agreement (including the use of the Card), or who makes any communication or gives any authorisation for a transaction or other instructions to Us on Your behalf, in respect of the Card or any of the services provided by Us un the Agreement;
“Commencement Date” means the date You confirm agreement to these Terms and Conditions or a Cardholder commences using the Card or activates it, whichever is the earlier.
“Contactless” means a payment feature that provides You with a way to pay by tapping the Card on a point–of–sale terminal reader for transactions of up to a specified limit.
“Expiry Date” means the date printed on Your Card which is the date Your Card will cease to work.
“MVC” or “Master Virtual Card” means the e-wallet in Your name where the Available Funds are held.
“PIN” means Your unique personal identification number as chosen by the Cardholder for use with Your Card.
“We” , “Us” or “Our” means IDT Financial Services Limited or Pagobox ApS trading as Pleo, hereafter “Pleo”, acting as Program Manager on its behalf, as the context requires.
“Pleo Application” or “Pleo App” means our website at www.pleo.io or the Pleo mobile application
“You” or “Your” refers to the corporate customer in whose name the Card or Master Wallet is registered and who has accepted the Agreement.
1. INFORMATION ON WHO WE ARE AND THIS AGREEMENT
1.1 This Agreement sets out the general terms and conditions that apply to the Pleo Prepaid Mastercard. This Agreement between You and Us governs the possession and use of the Card. By allowing a Cardholder to activate the Card (see clause 2.4) You accept the Agreement. Copies of this Agreement can be found in the Pleo App or can be obtained free of charge by contacting Our Customer Services team in accordance with clause 15.
1.2 Cards are issued by IDT Financial Services Limited pursuant to a licence from Mastercard International Incorporated. IDT Financial Services Limited is regulated and authorised by the Financial Services Commission, Gibraltar. Registered Office: 57-63 Line Wall Road, Gibraltar. Registered No. 95716. At all times the Card remains the property of IDT Financial Services Limited. The payment services provider and e-money issuer is IDT Financial Services Limited for the purposes of the Agreement.
1.3 The production of the Cards and the technology systems required to operate the Cards are provided by Pleo, incorporated and registered in Denmark.
Pleo also provides customer support for Cards as set out in clause 15.
1.4 The Agreement will commence on the Commencement Date subject to clause 1.5. The Agreement will terminate in accordance with clause 10. The Agreement and all communications between Us and You shall be in the English language.
1.5 We reserve the right to refuse Your application or to activate the Card if the results of the checks carried out pursuant to clause 3 or otherwise give Us reason to suspect You of being involved in or intending to use the Card for money laundering, terrorist financing, fraud or other illegal activity. If We refuse activation and use of the Card, We will inform You of the refusal but may not inform You of the reason for the refusal.
2.1 The Card is a prepaid payment card which may be used to pay for goods and services at participating retailers that accept Mastercard cards. The virtual prepaid card is designed for use in online shops or for telephone purchases where the Card is not required to be physically present. The physical card may be used in shops and retail locations where the Cardholder is physically present or for online and other distance transactions. Your physical card (if not a virtual Card and only if enabled) can be used to make cash withdrawals from ATMs and banks that agree to provide this service. Like any payment card, We cannot guarantee that a particular retailer will accept the Card – Cardholders should check with the retailer before attempting the transaction if unsure. The Cardholder will not be able to use the Card to make any purchases from some retailers; such retailers have been blocked by Our systems in order to prevent the potential use of cards for unauthorised or unlawful activity.
2.2 The Card is an electronic money (“e-money”) product, regulated by the Financial Services Commission (“FSC”), Gibraltar. It is a prepaid card not a credit card and is not linked to Your bank account. You must ensure that You have sufficient Available Funds in the MVC for the Cardholder to pay for each purchase, payment or cash withdrawal using the Card. The Card is intended for use as a means of payment, and funds loaded onto the Card do not constitute a deposit. You will not earn interest on the balance of the Card. The Card will expire on the Expiry Date and will cease to work. Please check clause 8 of this Agreement for further information.
2.3 The electronic money associated with the Prepaid Card is issued by IDTFS to You.
2.4 When the Cardholder receives the Card, it will be issued in an inactive state. The Cardholder will need to activate it by firstly logging onto the Pleo App in Your personal login area and then follow the login and activation request for the Card prior to use and then secondly, go to a bank ATM, choose ‘PIN services’ and then ‘unlock PIN’. The Card will normally be ready for use one hour after activation. If You do not activate Your Card, any transactions that You attempt to carry out may be declined.
3. IDENTIFICATION REQUIRED FOR PURCHASE OF CARDS
3.1 The Card is a financial services product, and We are therefore required by law to hold certain information about Our customers. We use this information to administer Your Card, and to help Us identify You and Your Card in the event that it is lost or stolen. We only keep this information as long as is necessary and for the purposes described. Please see clause 17 for more information.
3.2 The Card is intended for use by corporate firms (even though the use of the Card is through individual Cardholders representing You). In order to obtain a Card, You must be a body corporate (e.g. a company) acting within the ordinary course of business registered and incorporated in the United Kingdom. We may require evidence of what You are, Your controllers and of Your registered office and place of business. We may ask You to provide some documentary evidence to prove this and/or We may carry out checks on You or persons connected to You electronically.
3.3 When We carry out these checks, Your information (including personal information in relation to persons connected to You, including, but not limited to directors, officers, shareholders, beneficial owners and Cardholders) may be disclosed to credit reference agencies and fraud prevention agencies. These agencies may keep a record of the information and a footprint may be left on Your or the relevant person’s credit file, although the footprint will denote that the search was not a credit check and was not carried out in support of a credit application. It is an identity check only, and will therefore have no adverse effect on You or the relevant person’s credit rating.
3.4 The opening of the MVC, activation or use of the Card will indicate to Us that You consent to the checks described in this Agreement being undertaken.
3.5 Where permitted, You may request additional Cardholders. You authorise Us to issue Cards and PINs (chosen by the Cardholder), to the additional Cardholders and You authorise each additional Cardholder to authorise transactions on Your behalf. You remain responsible for any fees, transactions, use or misuse of any Card requested by You. If You fail to comply with any provisions of the Agreement as a result of any act or omission by a Cardholder, You will be liable for any losses we sustain as a result.
3.6 The Agreement also applies to any additional Cards and Cardholders that You have arranged. It is important that You communicate this Agreement (including these Terms and Conditions) to any additional Cardholders before they start using the Card. You must also provide to Us on request any details of any Cardholders and proof of any Cardholder’s authority to act on Your behalf.
3.7 By entering into the Agreement, you represent and warrant to Us that:
(i) You are a body corporate, which is duly incorporated or registered in the country where You are established, and are acting within the scope of Your ordinary course of business;
(ii) You are duly authorised to enter into the Agreement and to perform Your obligations hereunder, and the person(s) entering into the Agreement on Your behalf are duly authorised to represent and bind You;
(iii) the terms of the Agreement constitute and create legal, valid and binding obligations on You which are enforceable in accordance with their terms and do not constitute a breach of any obligations by which You are bound whether arising by contract, operation of law or otherwise;
(iv) You are not in a state of bankruptcy or insolvency, have not petitioned a compromise or arrangement with creditors or submitted a company recovery application, and are not in any similar situation under the applicable laws;
(v) You hold the necessary licenses, registrations and other forms of authorisation as may be required under the applicable laws for the carrying out of Your trade, business or professional activities in the jurisdiction(s) where Your trade, business or professional activities is carried out;
(vi) You undertake to only allow the use of the Card and any services provided under the Agreement exclusively for the purpose of Your regular trade, business or professional activities, as the case may be;
(vii) You are in compliance with all applicable anti-money laundering and sanctions laws and are not aware of any breach by you or any Authorised Persons of any such laws;
(viii) If You become aware that any Authorised Person is (or will be) in breach of the terms of the Agreement, You will take steps to remedy the breach and/or prevent the Authorised Person concerned from using the Card.
4. FEES AND CHARGES
4.1 The fees and charges associated with this Card form an integral part of the Agreement. All fees and charges may be found on www.pleo.io or are issued upon request by contacting Our Customer Services team as described in clause 15. You should be aware that other taxes or costs may exist that are related to the Card but are not paid via Us or imposed by Us.
|Card Activation and Periodic Fees||GBP|
|Initial Physical Card Fee (No charge is applied for Your first card regardless of the number of cards ordered)||£0.00|
|Additional Physical Card Fee (Fee applicable to Your second Card order onwards, applied for each Card ordered)||£10.00|
|Initial Virtual Card Fee (No charge is applied for Your first card regardless of the number of cards ordered)||£0.00|
|Additional Virtual Card Fee||£0.00|
|Replacement Virtual Card Fee||£2.50|
|MVC Loading Fees|
|Loading by Bank Transfer||No Fee|
|Loading by Debit Card Load Fee (Percentage of Amount Loaded)||2.00%|
|Loading by Credit Card Load (Percentage of Amount Loaded)||2.50%|
|ATM Domestic Withdrawal||£4.00|
|ATM International Withdrawal||£4.00|
|ATM Balance Inquiry||No Fee|
|ATM Decline||No Fee|
|POS Domestic Transaction||No Fee|
|POS International Transaction||No Fee|
|Customer Funds Refund (Applicable during the Agreement term, or ifredemption is requested more than 13 months post expiry)||£25.00|
|FX Fee POS International||2.00%|
|FX Fee ATM International||2.00%|
Effective from: 8th November 2017
Please read these Terms carefully before using the Pleo.io website or the Pleo mobile app (the "Service") operated by Pagobox ApS a limited company registered in Denmark (hereafter referred to as “Pleo”, "us", "we", “the Company’ or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all businesses, visitors, users and others who access or use the Service. This page details the agreement and explains the terms of that agreement. Upon accepting these Terms and using our Services you become a user (“User”).
These Terms are separate to the “Pleo Mastercard® Prepaid terms and conditions”.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.
Services provided by Pleo
Pleo shall provide and perform any and all of the Services to you. Pleo may decide to change its Services or add new features in the future. We may subcontract or assign the provision of any and all of the Services. By agreeing to the Terms, you acknowledge and agree that the form and nature of the Services may change without prior notice to you.
You acknowledge and agree that Pleo may suspend or discontinue, without prior notice to you and at the sole discretion, some or all of its Services, making the Services unavailable to you or other users.
Should Pleo decide to suspend or discontinue some or all of its Services, you will, however, be offered a 30 day notice allowing you to collect your data.
You acknowledge and agree that Pleo is not an accounting service and, whilst we strive to attain extremely high levels of service, we cannot guarantee the accuracy or correctness of our automated services such as expense categorization, receipt collection and data export to accounting systems. You agree that you will manually check the accuracy and correctness of such services before using this data.
Pleo is a paid Service whereby you get access to our Services such as (but not limited to):
● Organisation management tools, onboarding of users, delegation of Mastercard Prepaid cards (virtual and plastic) to users
● Overview of purchase activity
● Purchase notifications and tools to captures receipts, categorize expenses and make comments
● Export functionality to accounting software
The amount of subscription payment (“Subscription fees”) will vary depending on the number of users and which Services you request.
Pleo may at its sole discretion change the fees and charges in effect, or add new fees and charges from time to time, but you will be notified in advance if regular charges increase and will be required to opt-in to new pricing.
You may cancel your account at any time by sending an e-mail requesting account cancellation to email@example.com.
If you cancel your Pleo account, your recurring billing schedule will be ended, however, you will be charged for all activity in the month of your cancellation.
There is no cancellation fee, but you are responsible for charges already incurred up until your cancellation, including the month when you canceled your subscription. Pleo is unable to issue subscription refunds after payment is received. If you have funds left in your Pleo wallet, such funds can be refunded subject to a fee. Read more about terms in relation to the Pleo Prepaid Mastercard in “Pleo Mastercard® Prepaid terms and conditions”.
You will be billed in the beginning of the month following a billing period on a recurring basis ("Billing Cycle"). Billing cycles can be monthly, quarterly or yearly.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Pleo cancels it.
The admin(s) of the Service will be prompted to confirm that their Pleo virtual card pays for the subscription. Should automatic billing fail to occur for any reason, Pleo will contact you. Hereafter you shall ensure to provide a valid payment method within 5 business days. Should you fail to correct your billing details within such notice, Pleo reserves its rights to suspend the Service.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Pleo.
Pleo has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Pleo shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service by writing to firstname.lastname@example.org
Limitation of Liability
In no event shall Pleo, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of money, profits, data, use, goodwill, or other tangible or intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; (iv) Pleo’s failure to enforce the user spending limits defined by the administrator; (v) fraud, breach of spend policies or other unauthorized use of the Service or Mastercard Prepaid Cards by any person internally from your organization; (vi) unauthorized access, use or alteration of your transmissions or content and (vii) deletion of, corruption of, or failure to store any content or other data used in or maintained by the Services and you are advised to maintain your own records and copies of data and content.
Pleo shall own and retain all rights, titles, and interests in and to the Service (except for any licensed content and software components included therein). Users agree not to reverse engineer, decompile, distribute, license, sell, transfer, disassemble, copy, alter, modify, or create derivative works of the Service or otherwise use the Service in any way that violates the use restrictions contained in these Terms.
Pleo does not grant to User any license, express or implied, to the intellectual property of Pleo or its licensors. User further acknowledges and agrees that any information regarding the design, "look and feel", specifications, components, functionality or operation and payment terms and pricing (if applicable) of the Service is considered the confidential and proprietary information of Pleo (collectively "Pleo Confidential Information").
User shall retain all rights, titles and interests in and to (a) all graphics, images, files, data and other information transmitted by User to Pleo in connection with its use of the Pleo Service and (b) reports and other materials generated by the Service following such transmission (collectively, "User Data"), provided, however, that User hereby grants to Pleo a worldwide, royalty-free, non-exclusive license to use (i) data generated as a result of User's use of the Pleo.
Service solely for purposes of maintaining and improving the Service and providing User with access to special product offers and promotions and (ii) non-identifiable, anonymous, aggregated data regarding User's use of the Service compiled by Pleo solely for marketing purposes, distribution to third party research firms or benchmarking presented to other Pleo users.
Pleo Logos and Designs
Pleo's graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, trademarks or trade dress of Pleo in Europe and/or other countries. Pleo's trademarks and trade dress may not be used, in whole or in part, without Pleo's prior written permission.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Pleo, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
These Terms shall be governed and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. Together with “Pleo Mastercard® Prepaid Terms and Conditions” these Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us at email@example.com.
On May 25, 2018, a new landmark privacy law called the General Data Protection Regulation (GDPR) takes effect in the European Union (EU). The GDPR expands the privacy rights of EU individuals and places new obligations on all organizations that market, track, or handle EU personal data.
Pleo is in full compliance with the new regulatory landscape and is committed to helping our customers comply with the GDPR through our robust privacy and security protections. We have closely analyzed the requirements of the new legislation, and have made a data processing addendum available to our customers with which they will be able to comply with the GDPR.
Please find Pleo’s data processing addendum here.
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If you wish to block or clear your cookies, you can do so in your browser settings (see an example for Google Chrome here).