Senior Tech Writer
We at Pleo are on a mission to make spend management surprisingly effective and empowering. To do this, we need a dedicated team of forward-thinking individuals who are ready to go beyond the books. Is this you? Please read on about our open opportunity to become our Technical Writer.
Our current journey is to ensure the seamless availability of Pleo across our customers’ entire software and service ecosystem, making spend management a piece of cake. To achieve this we need to expand our self-service capabilities for external developers and partners to design, build and publish impactful integrations with Pleo, in our App Marketplace.
Join our team and transform how we approach technical documentation at Pleo. You'll be instrumental in creating a platform that empowers every engineer to write clear, impactful documentation. This role involves educating, guiding, and collaborating on documentation best practices, alongside directly producing excellent technical content.You’ll be an advocate and voice for our external developers, helping Pleo product teams design APIs that delight our external peers.
Being our Tech Writer comes with a lot of benefits, as you’ll have the chance to influence the way Pleo does technical documentation. The impact you will have will be felt throughout the entire organization, as well as outside of it.
We are a Remote First team
- You will be based in the UK, Portugal or Spain but you are not required to be in an office.
- We like to get together at least once a year for an offsite.
The team’s scope includes:
- Providing self-service tools, enabling external engineers to build, maintain and publish integrations seamlessly.
- Guiding our internal engineers as they design, build, document, and expose APIs.
- Empowering users to find, enable, and manage integrations with ease.
Your primary responsibilities would include:
- Enabling creation and maintenance of an extensive range of technical documentation, including API guides, integration manuals, SDK documentation, tutorials, and partner onboarding materials, being accountable to ensure they are up to date and in alignment with the latest platform features and best practices.
- Collaborating with product managers, internal & external engineers, and partners to identify documentation requirements, inform API design decisions, while advocating for user, partner, and external developer needs, and incorporating feedback to enhance documentation quality and developer experience.
- Managing the lifecycle of documentation projects, including planning, scheduling, and tracking progress to ensure the timely publication of accurate and user-friendly technical content that supports both internal developer productivity and the external partner ecosystem.
We believe your skills and experience include:
- Strong Understanding of API Concepts:
- A solid understanding of engineering concepts related to APIs is essential. This includes familiarity with authentication methods (OAuth, API keys), webhooks, and the ability to grasp complex technical concepts and explain them in simple terms.
- Autonomy and Proactivity:
- Being able to set your own roadmap and priorities based on team and stakeholder needs, proactively identifying documentation gaps, and keeping content updated.
- Being able to work across teams to define and implement processes that align with existing workflows and make documentation easier at Pleo.
- Great communication skills:
- Creating and maintaining clear, user-friendly documentation, including API documentation, integration guides, and onboarding materials.
- Ensuring content quality, consistency, and alignment with Pleo's tone of voice, as is the ability to review and edit content from other teams.
- Cross-Functional Collaboration & Developer Experience Focus:
- Ability to collaborate closely with product managers, engineers, and designers to translate technical information into clear content.
- Experience in championing the developer experience by partnering with designers to improve information architecture, content discoverability, and overall usability.
- Analytical Skills:
- Proactively seek out, analyze, and iterate on user and stakeholder feedback to drive documentation improvements
Your colleagues say you ✌️
- Work in English with ease (it's our company language)
- Are very curious about the story and the people behind the data
- Continuous learner, systematic
- Empathetic of people and stakeholders
Hiring process
- Intro call with one of our recruiters
- Take home technical writing exercise - document the API for Clarence the Dog
- Discuss the technical writing exercise with some of our engineers
- Team interview where you will discuss leading projects and working with teams
- Bar Raiser interview where you will discuss solving problems
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets 🍜
- Private health insurance to ensure you’re fit in body and mind to do your best work
- This will be a fully remote role, but we also have offices if you like to work in an office environment
- Option to purchase 5 additional days of holiday through a salary sacrifice
- Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
- We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️🩹
- Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
#LI-Remote
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
About your application
- Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
- We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
- We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
- When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.
Got any questions?
Read our FAQApply for this role
We’re looking for new friends, gifted minds, team players, restless talents and passionate problem solvers.
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And it doesn’t stop there. Why not have a browse at our other open roles in this department?
How Pleo hires
1
The first call(s)
Let’s get to know each other. We want to find out more about you, your motivations, and give you more information about the role.
2
The challenge
The task is deliberately open-ended and based on something you'll actually work on. There are no right or wrong answers here.
3
The team interview
Expect to share a (virtual) meeting room with two to three people you'll work with regularly if you get the job.
4
The final interview
A call with someone in leadership who’ll walk you through the big picture and chat about how your role will figure into that.
FAQ
This is a big decision for both of us. If you join us, we’ll spend a lot of time together working on some pretty cool things. That's why we've designed a hiring process that allows everyone to make the right choice. Read more about how we hire here.