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Customer Support Specialist (German Speaker)

“Pleo was founded in Copenhagen, Denmark, in 2015 by”... That’s usually how an opening line about Pleo goes. But a lot has happened since! Pleo has grown fast and we now offer our services across multiple markets, to over 20,000 businesses and we are just getting started!

Now to the point…

We're looking for somebody to join our growing Customer Support team. Someone driven and curious, who has their finger on the pulse when it comes to helping our customers navigate our product effortlessly. 

As a Customer Support Specialist, you will spend your time interacting directly with our customers on different support channels, providing them with an effective, easy and enjoyable Pleo experience. You will manage assigned support tickets, ensuring that customer questions are resolved promptly, or escalated in a timely manner. You will learn and understand the Pleo product deeply. You will troubleshoot it and educate our customers about it, while having the opportunity to discover how Pleo operates from the ground up and to make a real impact on the future of the organization.

If you are resilient and curious, enjoy providing an exceptional customer support experience, are a strong communicator and a fast researcher, we would love to hear from you!

*The job will be based in Lisbon, we expect you will be able to attend the office regularly but it will be a hybrid work set-up!*

Your CV shows that you:

  • Have fluency in written and spoken English and German
  • Love providing fantastic, high-touch customer support on live chat, email and phone - you are enthusiastic about proactively contacting customers over the phone when written communication no longer provides a coherent customer experience
  • Are a doer - you don’t wait for your wings, you grow them by taking action 
  • Have a persistent and analytical approach to problem-solving
  • Are happy to explain complicated problems in the simplest terms
  • Have a genuine desire to work in a fast-paced, fast-changing and collaborative environment 
  • Are tech-savvy
  • Have experience with cloud systems, bookkeeping and financial technology/payment cards (a big plus, not a must)

 Your colleagues say that you:

  • Are resilient - you get it done and will stay with a task until it's resolved 
  • Are good with change
  • Are not hesitant and enjoy the puzzle of solving open-ended problems
  • Are a team player - we have no room for sharp elbows
  • Don’t shy away from ambiguous situations and ask the right questions to untangle them
  • Are a diffuser - always patient and kind, no matter what
  • Have endless curiosity
  • Are a person they would also enjoy having a coffee with (virtual or not)

Show me the benefits!

  • Your own Pleo card (no more out-of-pocket spending!)
  • Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets 🍜
  • Private health insurance to ensure you’re fit in body and mind to do your best work
  • In Lisbon, we offer 25 days of holiday + your public holidays
  • For our Customer Support Team, we offer a hybrid working model
  • Option to purchase 5 additional days of holiday through a salary sacrifice
  • Wellbeing days - fully paid days off designed for a slower pace, allowing you to take time to recharge and prioritise self-care
  • We’re trialling MyndUp to give our employees access to free mental health and wellbeing support with great success so far ❤️‍🩹
  • Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously 
  • Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶
  • All of us have a stake in Pleo’s success - ask us about our equity grant scheme

 

Why join us?

Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.

We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.

Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.

So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.

About your application

  • Please submit your application in English; it’s our company language so you’ll be speaking lots of it if you join 💕
  • We treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 😊
  • We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.
  • When you submit an application we process your personal data as a data processor. Find out more about how your data is used in the FAQs section at the bottom of our jobs page.

Got any questions?

Read our FAQ

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We’re looking for new friends, gifted minds, team players, restless talents and passionate problem solvers.

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And it doesn’t stop there. Why not have a browse at our other open roles in this department?

How Pleo hires

  1. 1

    The first call(s)

    Let’s get to know each other. We want to find out more about you, your motivations, and give you more information about the role.

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  2. 2

    The challenge

    The task is deliberately open-ended and based on something you'll actually work on. There are no right or wrong answers here.

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  3. 3

    The team interview

    Expect to share a (virtual) meeting room with two to three people you'll work with regularly if you get the job.

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  4. 4

    The final interview

    A call with someone in leadership who’ll walk you through the big picture and chat about how your role will figure into that.

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Find out more

FAQ

This is a big decision for both of us. If you join us, we’ll spend a lot of time together working on some pretty cool things. That's why we've designed a hiring process that allows everyone to make the right choice. Read more about how we hire here.